Terms of Service - The Hybrid CMO | Fractional CMO for Health Tech & Healthcare Services

Last updated: September 18, 2024

These Terms of Service outline the policies for retaining Heather Lodge of The Hybrid CMO, LLC (“Service Provider”) for marketing services. By purchasing any product or service, you (“Client”) agree to the terms and conditions as set forth in this Terms of Service.

Work will be performed at the offices of Service Provider, but occasionally may take place at other locations, as required. Work priority and scheduling will be at the discretion of the Service Provider. Work will normally occur between the hours of 9a – 5p CT on weekdays.

Clients can view their invoices or update their subscription anytime via their Stripe customer portal.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Hybrid CMO LLC, PO Box 4041, Brentwood, TN 37024.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Tennessee, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to The Hybrid CMO, accessible from https://thehybridcmo.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Marketing Subscriptions

All monthly marketing subscriptions will renew automatically and in perpetuity unless the Client cancels before renewal via their Stripe customer portal. Cancellations can be made at anytime and without penalty.

We’ll send you notifications when your hours are approaching your tier limit. If your hours exceed your current pricing tier, you’ll automatically be upgraded to the next pricing tier and receive a prorated charge.

Hours must be used within the month they are purchased and do not carry over. Any unused hours will be forfeited, and no refunds will be given.

Subscriptions are non-refundable and prices subject to change.

Marketing Intensives

Service Provider agrees to devote up to 8 hours on assignments to be determined by Client, as well as 1 hour for a pre-intensive strategy call, 1 hour for post-intensive “fix” support and 7 days of post-intensive email and messaging support.

During the 7 days of post-intensive support, the Client will be able to email or message Service Provider with any questions or concerns about the work that was performed during the intensive, and will receive a reply via email, message or Loom video tutorials. This support does not cover additional work that exceeds what was done during the intensive. If the Client has additional work that needs to be performed, Client will have the option to book another day or a half-day intensive.

Marketing services in addition to the intensive will be made available by Service Provider at the current daily or half-date rate, and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: stock images, premium font licenses, and 3rd party application services.

The results of any and all work performed by Service Provider for Client, including original creative work, will remain the property of the Client. Client may use this material in any way deemed appropriate.

Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the intensive and made on behalf of the Service Provider may be used in connection with publicizing and promoting the Service Provider. Client authorizes the Service Provider to use their name, brief biographical information,

and the written or recorded statements.

This purchase is non-refundable, and prices are subject to change. The purchase but may be transferred to another date or service with 7-days prior written notice.

The Client’s deposit is valid for 90 days, and must be used within that timeframe. In the event the intensive fails to occur within 90 days, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited, and the intensive will be terminated. If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Providers discretion, be applied to a new booking at the current intensive rate, which may or may not be higher than the original booking rate.

Annual Rate Adjustment

To maintain service quality and account for changes in market conditions, rates are subject to an annual increase. This adjustment will be applied at the beginning of each calendar year or upon contract renewal, whichever comes first. Service Provider will provide written notice of the percentage increase at least 30 days prior to its implementation.

Changes to these Terms

We may update Our Terms from time to time. We will notify You of any changes by posting the new Terms on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this page.

You are advised to review the Terms periodically for any changes. Changes to this Terms are effective when they are posted on this page.

Contact Us

If you have any questions, you can contact us:

By email: hello@thehybridcmo.com